The HDCP unauthorized – content disabled message appears on your screen

HDCP unauthorized content disabled Pop

It is probably the result of a loose HDMI Connector or a problematic HDMI Cable when you see a purple screen appearing on your TV showing a message HDCP Unauthorized Content Disabled.

The HDCP unauthorized Content disabled issue can be resolved with these following steps:

When you are trying to stream 4K Ultra HD content:

  • When you see the purple screen appear:
    • Review the instructions for setting up your Roku player for 4K
    • If you continue to see a purple screen Go to the next step
    • Unplug each end of the HDMI cable on both your Roku player and your TV or AVR
    • Unplug their respective power supplies and switch off your TV and your Roku player
    • Pushing them firmly, all the way in reconnect both ends of the HDMI cable
    • Power them on after reconnecting your TV and your Roku player to their power supplies
    • Try to view the video once again
  • Try these additional suggestions If the above did not resolve your issue:
    • Change the HDMI input on your TV and try a different one:
    • Just to make sure the cable you are currently using does not have any defects
    • If a different HDMI cable that is less than 6 feet is available try using it
    • Try connecting the Roku player directly to the TV if you are using an HDMI switch or AVR
    • If possible you can also try another TV
    • Try using a TV, if possible again if you are using a computer monitor
    • On your Roku player try using different Display Settings
    • Go to Settings > Display type to find these settings
    • After setting up your Roku player if this is the first time you are seeing this HDCP purple screen:
    • Ensure that your TV and/or AVR supports HDCP
    • Contact your equipment manufacturer for more information

Please try a different HDMI cable should the problem persist. Simply swap the cable with a new one if you find that the cable you’re using is defective. If you have any doubts regarding Roku.com/link activation and HDCP unauthorized content disabled then call us +1-888-269-1011 or visit us at www.go-roku.com

By | 2017-10-11T01:39:48+00:00 September 1st, 2017|roku.comlink|0 Comments

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